At Fresh Kicks Egypt, your satisfaction is our priority. If you have an issue with the size or the product, we’re here to help with an easy return or exchange process.

1. Return & Exchange Period

You may request a return or exchange within 7 days from the delivery date.

2. Conditions for Returns

To be eligible for a return, the item must be:

• Unused

• In its original condition

• In the original box and packaging

• Including all accessories (if any)

Used or damaged items cannot be returned.

3. Shipping Costs

• Returns: The customer covers the return shipping fee.

• Exchanges: The customer covers both delivery and return shipping fees.

• Defective or wrong items: We cover all shipping costs.

4. Non-returnable Items

We do not accept returns for:

• Used items

• Items with removed tags or missing packaging

• Socks

• Clearance sale items

• Items marked as non-returnable

5. How to Request a Return or Exchange

Please contact us via:

WhatsApp:+20 101 220 9390

Send us:

• Your order number

• A photo of the item

• The reason for return or exchange

We will respond promptly.

6. Processing Time

• Items are inspected within 24–48 hours after being received.

• Refunds are processed within 2–5 business days after inspection.

• Exchanges are shipped within 1–2 days after approval.

7. Contact Us

For return or exchange inquiries:

WhatsApp: +20101 220 9390
Website: freshkicks-eg.com

We’re always here to help — your satisfaction comes first.